Canine Keepers – Home Dog Boarding, Dog Walking, Pet Drop-Ins & Training

Home Dog Boarding

• Dogs receive a minimum of two 30-minute walks per day, plus playtime and enrichment.
• Exercise will be tailored to your dog's age, health, and needs.
• Dogs may be walked on lead or off lead, individually or in groups (where agreed & suitable).
• Tester nights will be required for first-time boarders.
• Dogs must arrive wearing a collar and I.D tag (will be removed at night or if crated).
• We reserve the right to refuse or end a booking if a dog is not suitable for our home environment.

Health & Vaccinations

• Dogs must be up to date with vaccinations, flea, tick, and worm treatments.
• Proof of all treatments will be requested before boarding.
• Owners must inform us of any medical conditions, allergies, medications, or behavioural concerns.
• Medications must be provided with clear instructions.
• We reserve the right to seek emergency veterinary treatment if required. Any veterinary costs remain the owner's responsibility.

Puppies

• Puppy boarding is accepted at our discretion.
• Puppies must be fully vaccinated and have completed any recommended waiting period after vaccinations.

Feeding & Belongings

• Owners must provide enough food for the duration of the booking.
• Special diets and allergies must be disclosed before the stay.
• Comfort items are welcome but not required.
• Belongings (particularly food & any meds) must be labelled clearly.
• We cannot be held responsible for lost or damaged belongings.

Training & Grooming

• Basic training reinforcement is included during boarding.
• Some cases may require specialist behavioural support beyond our services.
• Nail trimming is available for £10.
• Basic bathing and brushing will be provided where needed at no additional cost.

Dog Walking & Pet Drop-Ins

• We will provide care at the agreed dates and times.
• Owners must ensure pets are suitable for the requested service.
• A meet & greet is necessary.
• We are responsible only for pet-related items in our care and are not liable for loss of keys, theft, break-ins, or damage to personal property beyond our control.

Payments & Cancellations

• Payment is due before or at the start of the booking unless otherwise agreed.
• A deposit may be required for bookings.
• At least 24 hours' notice is required for cancellations, deposits are none refundable if care is cancelled by the owner.
• Late cancellations, no-shows, or shortened bookings may not be refunded or may incur additional charges.

Emergencies & Liability

• Every reasonable effort will be made to keep pets safe and secure.
• In an emergency, we may seek veterinary treatment and contact the owner or emergency contact.
• Pet care services involve inherent risks, including illness, injury, escape, or, in rare cases, death.
• By booking with us, you accept these risks and agree not to hold us liable for events beyond our reasonable control.

Owner Agreement

By booking our services, you confirm that:

• You are the pet's owner or authorised keeper.
• All information provided is accurate.
• You have read and agree to these Terms & Conditions and Policies
• You authorise us to care for your pet during the agreed booking period.

Privacy Policy

Canine Keepers is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect any information you provide when using our website or booking our services.

Canine Keepers may update this policy from time to time by revising this page. We encourage you to review it periodically to ensure you are happy with any changes.

Information We Collect

We may collect the following information:

• Name
• Address and postcode
• Email address
• Telephone number
• Emergency contact details
• Pet information, including health, vaccination, behavioural, and dietary details
• Any other information required to provide safe and professional pet care services

How We Use Your Information

We collect this information to provide and improve our services. In particular, we may use it for:

• Managing bookings and appointments
• Providing dog boarding, dog walking, pet drop-in visits, and training services
• Contacting you regarding your pet or booking
• Maintaining internal records
• Improving our services and customer experience
• Meeting legal, insurance, and licensing requirements where applicable

We will only use your information for purposes directly related to our services.

Security

We are committed to ensuring your personal information is secure. We have appropriate physical, electronic, and administrative measures in place to protect the information we collect and prevent unauthorised access, disclosure, or misuse.

Controlling Your Personal Information

We will never sell, rent, or distribute your personal information to third parties unless:

• We have your permission;
• It is necessary to provide our services; or
• We are required to do so by law.

You have the right to request details of any personal information we hold about you and to request corrections if any information is inaccurate or incomplete.

Data Retention

We will only keep your personal information for as long as necessary to provide our services, comply with legal obligations, and maintain business records.

Website Links

Our website contains links to other websites. Once you leave our website, we are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any websites you visit.